Introduction
At Krishana Mobile Repairing Center, we are committed to providing exceptional service and ensuring your satisfaction. We understand that there may be instances where you may require a refund. This policy outlines the conditions under which refunds will be issued.
Eligibility for Refunds
- Service Not Rendered: If the service you requested has not been performed, you are eligible for a full refund.
- Service Dissatisfaction: If you are not satisfied with the service provided, please contact us within 7 days of the service date. We will assess the situation and determine if a refund or re-service is warranted.
- Parts and Components: If a part or component installed by us fails within 30 days of the service, we will replace the part free of charge. If a replacement is not possible, a full or partial refund may be issued.
Non-Refundable Conditions
- Physical Damage: Refunds will not be issued for services related to physical damage caused by the user after the repair.
- Third-Party Interference: If the device has been tampered with or repaired by another service provider after our service, the warranty and eligibility for a refund will be void.
- Software Issues: Software-related issues that arise after the repair that are not related to the service provided by us are not eligible for a refund.
Process for Requesting a Refund
- Contact Us: Reach out to our customer service team within the eligible period via support@krishanarepairs.com or 9045280170 with your service receipt and a detailed explanation of the issue.
- Assessment: Our team will review your request and may ask for additional information or evidence related to the service and the issue experienced.
- Resolution: Based on the assessment, we will determine if a refund, replacement, or re-service is warranted. Refund will be credited to consumers account within 5 no of days.
